FAQ's - Any other questions please call us at (831)761.1627
Do you deliver and set up?
Absolutely! UNIVERSE PARTY SUPPLY courteous will deliver and set up each jump and insure that it is clean and in good working condition well before your party starts and come back the following day to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15-20 minutes. This service is included in your inflatable rental cost. If you are renting any party items without a bounce house there will be a delivery fee.
** All deliveries and pickups are between 9am – 12pm. **
What is required to place an order?
You will be asked for your name, local address, main phone number and alternate phone number.
What kind of power is required?
Our jumps plug into a standard 110 household outlet. We will supply a 10ft cord, and we ask that nothing else be plugged into the outlet we are utilizing. Please be ready to provide extension cords to drivers if the setup location is further than 10 feet away from the outlet you plan to use. Our drivers DO NOT carry extension cords.
How far in advance should I place my order?
Advance reservations are recommened to ensure availability. We recommend placing your reservaton at least two weeks prior to the date of your event. However, you may place your order one day in advance or up to one year in advance.
What type of surface can the bounce house be placed on?
The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.
Where do you deliver to?
We deliver to Watsonville and other near by towns.
How much room do I need to set up a bounce house?
You should have an area about 12'x12' with a vertical clearance of about 15 '-22' for our standard size bounce houses.
Are inflatable bounce houses safe?
Yes. Our bounce houses are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity at ALL times. This will help to insure that the simple rules continue to be followed and that someone is always there to assist children entering and exiting the bounce house.
How do I reserve my bounce house?
You can call us or stop by and we will help you place your order and gladly answer any questions you might have. What if I have to cancel? Please call us at least 3 days before your event date to receive a full refund; this gives us a chance to re-book the unit for another party. If you cancel less than 3 days before your event there is no refund, but we will give you a credit for any future orders.
CANCELLATION POLICYRAIN POLICY:
In case of rain or severe weather conditions during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds). Customer MUST CALL and cancel before 8am on the day of the even or as soon as they know it will rain.
UNIVERSE PARTY SUPPLY reserves the right to cancel at any time during forecasts with probabilities of rain or high winds, it is unsafe for anyone to play inside the inflatables, and therefore we do cancel orders during raining/inclement weather days.